Collection software can be a useful tool for NBFCs to manage their collection process more efficiently and effectively. Here are some of the key points to consider when using collection software for NBFCs:

1. Customization: Look for collection software that can be customized to suit the specific needs of your NBFC. This includes features such as data fields, workflows, and reporting.

2. Integration: The collection software should be able to integrate with your existing systems, such as loan management software and customer relationship management (CRM) software, to streamline your collection process.

3. Automation: The software should automate routine collection tasks, such as sending reminders and follow-up messages to borrowers, to save time and reduce errors.

4. Analytics: The software should provide detailed analytics and reporting to help you track the progress of your collection efforts, identify trends, and make data-driven decisions.

5. Compliance: Ensure that the collection software adheres to the guidelines set by the RBI for NBFCs when collecting dues from borrowers. This includes ensuring that the software provides fair and transparent collection practices, follows the guidelines related to the use of recovery agents, and provides timely updates to borrowers.

6. Security: Make sure that the collection software you use is secure and complies with industry standards for data protection and privacy.

7. Customer support: Choose a software vendor that provides good customer support, including training, ongoing support, and maintenance services.

Overall, using collection software can help NBFCs improve their collection process and enhance the customer experience. It's important to choose software that is customized, integrated, automated, provides analytics, compliant, secure, and comes with good customer support.